Typical starting point of client
- In the health market, hospitals are exposed to an increasing pressure to consolidate which is caused, amongst other things, by legal regulations (e.g. introduction of flat-rate payment and budget limitations)
- Innovative approaches and concepts focusing on adding value – in the hospital: patient care – and on reducing or eliminating wastefulness – everything that does not serve the recovery of the patient – are necessary
- The target of the project is to significantly improve the care quality, the patient and employee satisfaction and the efficiency in all areas of the hospitals (directly/indirectly) by using the lean principles
Innovative approach
- The method of value stream mapping is applied to the patient care process, from his admission to his discharge. As a result, shortages in the care process are identified
- In addition, detailed process analyses of different planning processes (planning of patients admission, bed occupancy, surgery etc.) as well as of selected service areas (examination procedure in the area of operation, process of medical admission to the ward etc.) are carried out by means of diagrams incl. deficit detection
- In interdisciplinary workshops, weak points are documented, solution concepts are created and implementation plans are developed together with selected representatives of all involved groups . The target is to quickly implement results in order to gain experience according to the approach “rather 80% now than never 100%”
- The analysis and the implementation are supported by permanent evaluation of selected productivity indexes (e.g. utilisation of operating rooms, rate of utilisation of medical technical devices) and of process indexes (e.g. patient flow during the day)
Typical effect/result
- The value added and thus the utilisation of surgery areas is increased by 25%
- The amount of optimal-stay patients (optimal economic stay according to the DRG system) is increased by up to 35%, the hospital becomes more efficient
- Overtime is significantly reduced as there are less delays during the day which were caused by shortages or unexpected emergencies before