Stefan

Stefan

  • Free­lance consul­tant spacia­lized in customer expe­ri­ence and employee expe­ri­ence for 4 years
  • Before VP for CX of 120 million custo­mers and 20,000 employees globally for 6 years and VP marke­ting EMEA and CMO world­wide for 5 years

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Typical star­ting point of client

  • An inter­na­tio­nally or world­wide opera­ting company with thousands of employees
  • Diffe­ren­tia­tion within the market is based on extra­or­di­nary customer expe­ri­ence (CX) – the client wants to improve quickly and extends the focus to employee expe­ri­ence (EX)
  • The tradi­tional annual pulse survey of the employees is a night­mare with regard to effort, costs and discus­sions. At the same time, the results seem out-dated soon after the survey

Inno­va­tive approach

  • The annual survey is comple­mented by a conti­nuous obser­va­tion of existing para­me­ters from the four parts of employee expe­ri­ence (4P – Pay, Play, Produc­tivity, Purpose)
  • In a prag­matic data audit, para­me­ters in HR and non-HR areas are detected which imme­dia­tely can be used for evalua­ting employee expe­ri­ences without addi­tional collec­tion costs
  • Depen­ding on values, vision and focuses of the client, those values are assessed and aggre­gated to an index – the Great People Index® (GPI)
  • Without addi­tional and expen­sive (and annoying) surveys and without chan­ging the IT infra­st­ruc­ture, a monthly para­meter, the Great People Index®, is avail­able after 2-4 weeks
  • Based on the GPI, employee expe­ri­ence, employer bran­ding and the ability to win and hold talented employees can be assessed and opti­mized on short notice

Typical effect/result

  • After 2-4 weeks of imple­men­ta­tion and 2-4 weeks of prac­tice, the company has a monthly para­meter which enables the manage­ment to imme­dia­tely react to chal­lenges in the HR sector
  • Gene­rally, the employee satis­fac­tion increases signi­fi­cantly when commu­ni­ca­ting the measures and even more when imple­men­ting the first opti­mi­sa­tions (for example, 9 index points in the first year)
Stefan

Stefan

  • Free­lance consul­tant spacia­lized in customer expe­ri­ence and employee expe­ri­ence for 4 years
  • Before VP for CX of 120 million custo­mers and 20,000 employees globally for 6 years and VP marke­ting EMEA and CMO world­wide for 5 years

Want to get to know Stefan?

Get in contact

Still curious?
There is more to see here:

All impulses